Communicating Effectively Face to Face

Communicating effectively face to face (models and processes)

This is a diagnostic tool with comprehensive interpretive notes and guidelines to identify an individuals personal development needs in the area of face to face communications. The questionnaire used includes: - Use of words - Use of voice - Use of body language - Use of questioning - Use of listening - Use of consulting - Use of persuasion - Cultural awareness


This is a diagnostic instrument which analysis the effectiveness of a person’s face to face communication skills and provides insights and guidelines on how to develop strengths and improve on areas of weakness. This is an ideal resource for inclusion on training courses with delegates of different nationalities and the English language is not their native language. It is particularly useful for these people to understand the basics of good face to face communication in the English language and in the British culture.

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