Partner Up With Internal Departments
About The Book
The two biggest challenges most organisations face these days is meeting the demands of their customers and beating their competition. No longer can they do this by working in vertical silos internally with internal departments not understanding each other’s roles and failing to work in partnership together. To succeed as an organisation these days you need all your internal departments working in harmony together to meet the customers’ demands of: - More for less - Customised products/solutions at standardised prices - Improved communications - Greater responsiveness - Providing added value The internal departments cannot guess the needs of other internal departments. There needs to be a way of working involving honest (if brutal) feedback, confronting and resolving problems and growing the relationship into an inseparable, long term successful partnership. This ebook enables an organisation to use a ‘Partnership in Performance’ process to achieve this partnership way of working. It includes surveys, explanatory notes and problem-solving/action planning templates to build a truly profitable partnership between internal departments for the benefit of the whole organisation.
This ebook details everything an organisation needs to do to build mutually beneficial working relationships between internal departments. It includes a process called ‘Partnership in Performance which analyses the current level of both departments’ satisfaction with the relationship at present and identifies areas to work on for mutual benefit under the 9 headings of: Work and service Responsiveness Value Added Contribution Communications quality and quantity People attitude and behaviours Trust Goals and objectives Culture enhancement Purpose and plans It also provides a template for tackling issues to deliver improvements and action plans which can be used to monitor continuous ongoing improvements in the performance of both departments as they work together to fully realise the potential of the relationship.